Privacy Policy
Effective Date: [Insert Date]
1. Introduction
This Privacy Policy explains how ClickDinner ("ClickDinner," "we," "us," "our") collects, uses, processes, shares, and retains information when you access or use the ClickDinner platform, including websites, applications, communications, and related services (the "Platform").
By using the Platform, you acknowledge and agree to the data practices described in this Policy.
2. Scope
This Policy applies to:
- Buyers / Customers
- Vendors / Sellers
- Visitors
- Any person interacting with the Platform
This Policy should be read together with:
3. Categories of Data We Collect
We collect extensive categories of data, including but not limited to:
3.1 Information You Provide Directly
- Name, username, alias
- Email address, phone number
- Address or approximate location
- Payment and transaction details
- Identity verification information (where required)
- Communications with ClickDinner or other users
- Food listings, menus, prices, descriptions, images
- Reviews, ratings, feedback, complaints
- Support tickets and dispute records
3.2 Automatically Collected Data
When you use the Platform, we automatically collect:
- IP address
- Device identifiers
- Browser type and settings
- Operating system
- App usage data
- Pages viewed, actions taken, timestamps
- Clickstream data
- Log files
- Cookies, pixels, SDK data
- Approximate location (city/region level)
- Performance and crash data
3.3 Transactional & Behavioral Data
- Order history
- Vendor interactions
- Purchase patterns
- Frequency, timing, and preferences
- Cancellation and refund behavior
- Fraud and risk indicators
3.4 Derived, Inferred & Analytical Data
We generate additional data, including:
- User profiles
- Behavioral predictions
- Preference modeling
- Risk scoring
- Market trends
- Platform analytics
- Aggregated insights
This data may be derived from your activity even if not explicitly provided by you.
4. Purposes for Data Use
We may use all collected data for any lawful business purpose, including but not limited to:
- Operating and maintaining the Platform
- Facilitating transactions
- Vendor–Buyer matching
- Customer support
- Fraud detection and prevention
- Risk management
- Analytics and research
- Product development and optimization
- AI / machine learning training
- Personalization
- Marketing and promotions
- Business intelligence
- Benchmarking and reporting
- Compliance with legal obligations
- Enforcement of agreements
- Sale, licensing, or sharing of aggregated or anonymized data
5. Legal Bases for Processing (Where Required)
Where legally required (e.g., GDPR jurisdictions), processing is based on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- User consent (where required)
We rely primarily on legitimate interests where permitted.
6. Data Sharing & Disclosure
We may share data with:
- Other users (as necessary for transactions)
- Service providers and vendors
- Payment processors
- Analytics providers
- Cloud infrastructure providers
- Marketing partners
- Professional advisors
- Regulators or authorities (when required)
- Affiliates and related entities
- Potential acquirers or investors
6.1 Aggregated & Anonymized Data
We may freely use, disclose, sell, or license aggregated or anonymized data without restriction.
7. International Data Transfers
Your data may be transferred to, processed, and stored in countries outside your own, including jurisdictions with different data protection laws.
We use legally recognized transfer mechanisms where required.
8. Data Retention
We retain data:
- as long as necessary for business purposes
- as long as required by law
- indefinitely for analytics, security, and platform integrity where permitted
Anonymized and aggregated data may be retained indefinitely.
9. User Rights (Limited to Mandatory Law)
Depending on your jurisdiction, you may have rights such as:
- access
- correction
- deletion
- restriction
- objection
- portability
These rights apply only where legally required and are subject to:
- identity verification
- legal exceptions
- business necessity
- fraud and security considerations
We do not provide rights beyond what the law mandates.
10. Cookies & Tracking
We use cookies and similar technologies for:
- functionality
- analytics
- personalization
- marketing
- fraud prevention
You may manage cookie preferences where required by law, but disabling cookies may limit functionality.
11. Security
We implement reasonable technical and organizational measures to protect data. However, no system is perfectly secure, and we cannot guarantee absolute security.
12. Children
The Platform is not intended for children under the age required by applicable law. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this Privacy Policy at any time. Changes are effective upon posting. Continued use of the Platform constitutes acceptance.
14. Contact
For privacy inquiries, contact: [Insert Contact Email / Address]